Short answers to the most common questions. Can’t find yours? Write to us.
Tickets, joining an event, your account, refunds and certificates.
Open the event’s page and choose a ticket. You sign in with Google and pay a paid ticket by card — the card details go straight to Stripe. The ticket appears in “My tickets” and you get an email.
Use the link from the email or the button in “My tickets”. The doors open an hour before the start; then the link takes you into the live room.
Yes — for every ticket, also a free one, you sign in with Google. One account is enough both to attend and to organize.
The money is refunded in full when the organizer removes you from the event before it starts. For anything else, write to the organizer.
In “My tickets”: your tickets, digital products and issued certificates (PDF) are there.
Creating and publishing, tokens, selling tickets and payouts.
Press “Create event” and describe the event in one sentence — AI prepares the title, description and design. You edit everything and choose the organization after signing in with Google. A draft is free.
In “Publish”, pay the event’s days with tokens and press “Publish”. You pay per whole calendar day, at most 30 days.
Tokens pay for event days, bigger rooms and the AI’s work. You buy a package from the tokens menu; prices are on the “Prices” page.
Add ticket types to the event. For paid tickets, first connect a payout account (Stripe) in “Payments”. The platform’s fee is taken from the price and shown next to every ticket.
Sales money becomes available a short while after the event ends. In “Payments” you ask for a payout with your invoice number and the money goes to the connected account.
Open the personal link from the invitation, sign in and choose an organization (or create a new one). The offer gives bonus tokens and/or lower fees for a while; one offer per organization at a time.
Write to us at info@eventa.tv — we answer on working days.